Frequently Asked Questions

A few days before your trial expires, you will be contacted by one of our consultants to discuss any questions & suggestions and to help you find the most appropriate package for your needs. All data you have entered will be saved. If you decide to not continue, after the expiry of 30 days from the initial log in, the application will lock and your data will be deleted.

Additional adjustments are calculated by the actual time spent. Our consultants consider your wishes in detail, offering an assessment of the required time and after your confirmation the adjustments are made.

Yes it can. You can define the number of active users every month, and by that optimise the monthly costs. Inactive users are temporarily blocked. That means they cannot access Zibetra, but their data (information) remains in the database. We can re-active users at anytime.

You can discontinue using it at any time without any further obligations. In case of termination, you should inform us one month in advance. Upon termination, we export your data into an appropriate format then within one month, your application is deleted. A few days before, you will be contacted by a consultant to discuss any questions and/or suggestions, to agree on any following steps and select the most appropriate package. All data you have already entered will be saved. If you decided to not continue, after 30 days from the initial log on, the application will lock and the data will be deleted.

If you have any additional questions, you can always contact our support team. Our e-mail address is info@zibetra.com. Support is free of charge.